privacy policy

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Cancellation Policy

Cancelling your reservation, failing to arrive or in the event of an early departure, the reservation will be subject to a cancellation fee equivalent to the full length of stay/total number of room nights originally reserved.

We hope we can move this reservation forward and that the above options are suitable for you. Should you wish to proceed with the reservation, we require your payment/credit card details for guarantee purposes. At this stage we are not holding any reservation under your name. Our Resort rates and availability can change on a daily basis. We can only honour the rates if your reservation is completed within 72 hours from the time of quotation. After this period, the room and rates quoted above are subject to new availability.

terms & condition

  • Check-in time is at 14:00 and check-out time is at 12:00 noon.
  • Non-refundable deposit of 100% total room charge is required upon booking.
  • Rates are quoted in and will be processed in IDR (Indonesian Rupiah) based on the prevailing Government rules and regulations of Indonesia.
  • All visitors arriving to Indonesia must bring a passport which is valid for at least 6 months from the date of entry into Indonesia and contain at least one blank visa page.
  • For the purpose of a secure transaction, please bring the physical form of credit card used for your transaction upon check-in. The credit card used for transaction must belong to the guest checking-in at the resort, with the name on the credit card matching to the passport. Otherwise, another valid form of payment is required (by Bank Transfer or PayPal). In the case of no valid form of payment, check-in to the resort is not permitted.

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